Return & Exchange Policy

we appreciate your business and if you are not happy with your item then we offer return within 15 days from delivery date you can email us at support@noirxcollection.com . Shipments back to NoirxCollection must be paid for by the customer, and your refund / exchange will be processed upon receipt of the item. A separate shipment charge will also be incurred if you are looking for an exchange. If we are at fault for any order errors, we cover the cost of everything to make it right. If there are any defects or mistake made in your order, international customers are always covered under our full item replacement warranty and will not be expected to pay for any shipment charges.
Due to COVID-19, We accept returns and exchanges of any non-custom pieces in new and sellable condition within 30 days of arrival date. It is up to the discretion of the DoNile Team to deem an item in legible condition for exchange or return. 
 
Our policy covers any damaged or defective products upon arrival. Beyond that, we are unfortunately not able to accept returns or exchanges for any custom-made pieces because these pieces are created 1 for 1 and cannot be restocked.